As Twitter, Facebook and other social channels have continued their virtual takeover of the marketing landscape, they’ve also reshaped the customer relationship management (CRM) model. CRM solutions and processes have taken on some of the characteristics of social media, growing increasingly interactive and dynamic. – See more at: http://visual.ly/how-social-media-transforming-crm#sthash.SBewRk18.dpuf
As Twitter, Facebook
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